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In-Depth 800.com Review 2025
In a nutshell: 800.com is a U.S.-based virtual phone number provider offering toll-free and local numbers for business communication. Designed for entrepreneurs and small teams, it lets users get toll-free or vanity numbers, forward calls to any device, and access cloud features like voicemail transcription, texting, and call analytics.
In-Depth 800.com Review 2025
In a nutshell: 800.com is a U.S.-based virtual phone number provider offering toll-free and local numbers for business communication. Designed for entrepreneurs and small teams, it lets users get toll-free or vanity numbers, forward calls to any device, and access cloud features like voicemail transcription, texting, and call analytics.
In-Depth 800.com Review 2025
In a nutshell: 800.com is a U.S.-based virtual phone number provider offering toll-free and local numbers for business communication. Designed for entrepreneurs and small teams, it lets users get toll-free or vanity numbers, forward calls to any device, and access cloud features like voicemail transcription, texting, and call analytics.
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Overview

Unlike traditional VoIP providers with complex PBX setups, 800.com offers a cloud-based solution focused on simplicity and scalability. It supports multiple toll-free prefixes (800, 888, 877, etc.) and lets businesses choose vanity numbers for stronger brand recognition. All features are managed online, with no hardware needed, making it ideal for remote teams and modern workflows.

Ease of Use

The 800.com platform is browser-based and requires no technical setup. The onboarding process consists of:

  • Choosing a toll-free or local number
  • Configuring call forwarding
  • Setting up voicemail and text preferences
  • Accessing the dashboard for real-time usage

The dashboard is streamlined, intuitive, and optimized for solo entrepreneurs and SMB teams. Users do not need IT experience to manage routing, view analytics, or access messages.

Pricing & Plans

Plan

Monthly Price

Key Features

Personal

$19/month

1 number, 1000 minutes/texts, voicemail, SMS

Unlimited

$49/month

Unlimited minutes/texts, call recording, support

Pro

$199/month

5 numbers, user accounts, call analytics, API

Features

800.com offers a streamlined feature set designed for businesses seeking a professional phone presence without the complexity of traditional systems. Core features include toll-free and vanity number selection, call forwarding to any device, voicemail-to-email transcription, and two-way SMS messaging. Everything is managed through a clean, web-based dashboard, with no hardware or downloads required. This makes 800.com a strong fit for solo professionals and small teams that value simplicity, mobility, and brand presentation.

Customer Support

800.com offers customer service via:

  • Phone: 1-800-800-4321
  • Email: support@800.com
  • Live Chat: Available on the website

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. ET

800.com also offers a searchable Help Center with setup guides, FAQs, and troubleshooting resources to support users at every stage. The platform delivers dependable performance by routing calls through established carrier networks, helping ensure consistent call quality regardless of internet connectivity. This makes it a practical choice for businesses that want reliable communication without relying solely on VoIP infrastructure.

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Pros
  • Quick setup
  • Call analytics and logs
  • No long-term contracts
prosAndCons icon
Cons
  • Limited CRM integrations
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Our Top 3 Picks
800.com at a Glance
8.0Editorial Score
Call quality
9.0
HD voice, minimal latency, strong uptime commitment backed by Tier 1 carriers.
Features
8.0
Offers voicemail, call routing, SMS, analytics
Pricing
8.0
Starts at $19/month with three scalable plans
Integrations
7.0
No native integrations with CRMs or productivity tools; limited API availability.
Security
8.0
Uses encrypted lines, secure storage, but lacks extensive enterprise-level certifications.
Frequently Asked Questions (FAQs) About Business VoIP
What is a VoIP phone system, and how does it work?
A VoIP phone system transmits voice calls using an internet connection. It converts analog voice signals into digital data, making calls more flexible and cost-effective than landlines.
Is VoIP phone service reliable for small businesses?
Yes, with a strong internet connection, VoIP delivers high-quality calls, auto-attendants, and seamless CRM integration, making it suitable even for small teams.
Can I keep my existing business phone number?
Absolutely. Most VoIP services support number porting, allowing you to transfer your current number without losing service continuity.
How do I get a toll-free number for my business?
Many VoIP providers include toll-free numbers in their service plans. These numbers enhance your business’s reach and allow customers to contact you free of charge.
What equipment do I need to set up a VoIP system?
You’ll need a reliable internet connection and a VoIP-enabled device, such as an IP phone, smartphone, or computer. Some providers also offer optional VoIP hardware.
Can I use Google Voice for business purposes?
Yes. Google Voice for Business provides affordable VoIP functionality with features like call forwarding, voicemail transcription, and Google Workspace integration.
What’s the difference between landline and VoIP phone service?
Landlines use traditional telephone infrastructure, while VoIP operates through the internet. VoIP typically offers more features and better scalability at lower costs.
How do I sign up for telemarketing calls using a VoIP number?
Most VoIP services offer features to manage outbound sales or marketing campaigns. When using VoIP numbers for telemarketing, comply with TCPA guidelines.
Are there free US numbers available with VoIP services?
Yes, many providers offer free US numbers in their starter packages. These help new businesses appear credible from day one.
Is VoIP suitable for remote workforces?
Definitely. VoIP systems support distributed teams, allowing employees to call and collaborate from any location with an internet connection.
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