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In-Depth 800.com Review 2026
In a nutshell: 800.com is a U.S.-based virtual phone number provider offering toll-free and local numbers for business communication. Designed for entrepreneurs and small teams, it lets users get toll-free or vanity numbers, forward calls to any device, and access cloud features like voicemail transcription, texting, and call analytics.
In-Depth 800.com Review 2026
In a nutshell: 800.com is a U.S.-based virtual phone number provider offering toll-free and local numbers for business communication. Designed for entrepreneurs and small teams, it lets users get toll-free or vanity numbers, forward calls to any device, and access cloud features like voicemail transcription, texting, and call analytics.
In-Depth 800.com Review 2026
In a nutshell: 800.com is a U.S.-based virtual phone number provider offering toll-free and local numbers for business communication. Designed for entrepreneurs and small teams, it lets users get toll-free or vanity numbers, forward calls to any device, and access cloud features like voicemail transcription, texting, and call analytics.

Overview

Unlike traditional VoIP providers with complex PBX setups, 800.com offers a cloud-based solution focused on simplicity and scalability. It supports multiple toll-free prefixes (800, 888, 877, etc.) and lets businesses choose vanity numbers for stronger brand recognition. All features are managed online, with no hardware needed, making it ideal for remote teams and modern workflows.

Ease of Use

The 800.com platform is browser-based and requires no technical setup. The onboarding process consists of:

  • Choosing a toll-free or local number
  • Configuring call forwarding
  • Setting up voicemail and text preferences
  • Accessing the dashboard for real-time usage

The dashboard is streamlined, intuitive, and optimized for solo entrepreneurs and SMB teams. Users do not need IT experience to manage routing, view analytics, or access messages.

Pricing & Plans

Plan

Monthly Price

Key Features

Personal

$19/month

1 number, 1000 minutes/texts, voicemail, SMS

Unlimited

$49/month

Unlimited minutes/texts, call recording, support

Pro

$199/month

5 numbers, user accounts, call analytics, API

Features

800.com offers a streamlined feature set designed for businesses seeking a professional phone presence without the complexity of traditional systems. Core features include toll-free and vanity number selection, call forwarding to any device, voicemail-to-email transcription, and two-way SMS messaging. Everything is managed through a clean, web-based dashboard, with no hardware or downloads required. This makes 800.com a strong fit for solo professionals and small teams that value simplicity, mobility, and brand presentation.

Customer Support

800.com offers customer service via:

  • Phone: 1-800-800-4321
  • Email: support@800.com
  • Live Chat: Available on the website

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. ET

800.com also offers a searchable Help Center with setup guides, FAQs, and troubleshooting resources to support users at every stage. The platform delivers dependable performance by routing calls through established carrier networks, helping ensure consistent call quality regardless of internet connectivity. This makes it a practical choice for businesses that want reliable communication without relying solely on VoIP infrastructure.

prosAndCons icon
Pros
  • Quick setup
  • Call analytics and logs
  • No long-term contracts
prosAndCons icon
Cons
  • Limited CRM integrations
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Our Top 3 Picks
1
Vonage
2
Ring Central
3
800.com
800.com at a Glance
8.0Editorial Score
Call quality
9.0
HD voice, minimal latency, strong uptime commitment backed by Tier 1 carriers.
Features
8.0
Offers voicemail, call routing, SMS, analytics
Pricing
8.0
Starts at $19/month with three scalable plans
Integrations
7.0
No native integrations with CRMs or productivity tools; limited API availability.
Security
8.0
Uses encrypted lines, secure storage, but lacks extensive enterprise-level certifications.
Frequently Asked Questions (FAQs) About Business Phone Systems Using VoIP
What is a VoIP business phone system, and how does it work?
A VoIP business phone system transmits voice calls over the internet rather than through traditional phone lines. It converts analog audio into digital signals, enabling companies to make calls efficiently and cost-effectively from anywhere.
Is VoIP a reliable business phone service for small companies?
Yes! When backed by a stable internet connection, VoIP offers high-quality calls, auto-attendants, call forwarding, and CRM integrations. It’s an ideal business phone service solution for startups or those setting up a small business phone system.
Can I keep my existing business phone number when switching to VoIP?
Absolutely. Most providers support number porting, which means you can transfer your current business phone number to your new VoIP provider without any service interruption—ensuring continuity for customers and partners.
How do I get a business phone number or learn how to get a business phone number?
VoIP providers make it easy to get a business phone number during account setup. If you're wondering how to get a business phone number, most platforms allow you to choose a local, toll-free, or international number that aligns with your brand and audience.
What equipment is needed to use a VoIP business telephone system?
You’ll need a dependable internet connection and VoIP-enabled devices like IP desk phones, computers, or smartphones. Many platforms also offer apps that turn your device into a fully functional business telephone without needing physical hardware.
What’s the difference between traditional landlines and a VoIP business phone?
Traditional landlines rely on outdated infrastructure, while a VoIP business phone uses cloud-based technology for advanced features like voicemail-to-email, auto-attendants, and remote access. It’s a more scalable and affordable option for modern businesses.
Are toll-free numbers included in VoIP business phone service plans?
Yes, most VoIP business phone service providers offer toll-free numbers as part of their packages. These numbers enhance your brand image and make your business phone system more accessible to clients across the country.
Is VoIP a good fit for remote teams using a small business phone system?
Definitely. A cloud-hosted small business phone system supports distributed teams, enabling employees to call and collaborate from anywhere. VoIP ensures flexibility, mobility, and consistent communication for hybrid or remote-first businesses.
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We aim to provide valuable content and useful comparison features to our visitors through our free online resource. It's important to note that we receive advertising compensation from companies featured on our site, which influences the positioning and order in which brands (and/or their products) are displayed, as well as the assigned score. Please be aware that the inclusion of company listings on this page doesn't imply endorsement. We don't feature all providers available in the market. Any information presented on this page, including pricing, is subject to change without notice. We want to emphasize that we disclaim all representations and warranties concerning the accuracy of the information provided on this site, unless otherwise explicitly stated in our Terms of Use
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