Overview

Unlike traditional VoIP providers with complex PBX setups, 800.com offers a cloud-based solution focused on simplicity and scalability. It supports multiple toll-free prefixes (800, 888, 877, etc.) and lets businesses choose vanity numbers for stronger brand recognition. All features are managed online, with no hardware needed, making it ideal for remote teams and modern workflows.

Ease of Use

The 800.com platform is browser-based and requires no technical setup. The onboarding process consists of:

• Choosing a toll-free or local number
• Configuring call forwarding
• Setting up voicemail and text preferences
• Accessing the dashboard for real-time usage

The dashboard is streamlined, intuitive, and optimized for solo entrepreneurs and SMB teams. Users do not need IT experience to manage routing, view analytics, or access messages.

Pricing & Plans

Features

800.com offers a streamlined feature set designed for businesses seeking a professional phone presence without the complexity of traditional systems. Core features include toll-free and vanity number selection, call forwarding to any device, voicemail-to-email transcription, and two-way SMS messaging. Everything is managed through a clean, web-based dashboard, with no hardware or downloads required. This makes 800.com a strong fit for solo professionals and small teams that value simplicity, mobility, and brand presentation.

Customer Support

800.com offers customer service via:

• Phone: 1-800-800-4321
• Email: support@800.com
• Live Chat: Available on the website

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. ET

800.com also offers a searchable Help Center with setup guides, FAQs, and troubleshooting resources to support users at every stage. The platform delivers dependable performance by routing calls through established carrier networks, helping ensure consistent call quality regardless of internet connectivity. This makes it a practical choice for businesses that want reliable communication without relying solely on VoIP infrastructure.