Overview

MightyCall is a cloud-based VoIP solution with tools to help small and medium businesses efdectively manage customer service calls and company communications.

The solution combines mobile apps with the power of the cloud and allows small teams to get a level of professionalism usually reserved for larger enterprises. MightyCall offers three monthly subscription plans designed to meet the needs of businesses of different sizes.

Ease of Use

MightyCall is easy for anyone to use and doesn’t require setting up additional hardware to get started. You don’t have to take the time to learn the technical aspects of new pieces of equipment, so your business can start benefitting from the system right away. The user interface is simple and straightforward and includes easy-to-use flowcharts to manage your communications.

To get started, you select either a local or toll-free virtual phone number. Next, you add users and their extensions to the system. Once your users are added, you set the call routing rules for your systems and add greetings, business hours, and voicemails.

The final step is integrating the software with your CRM system and the other tools you use to manage your business. MightyCall easily integrates with Salesforce, HubSpot CRM, Zapier, and other apps you already use for your business. MightyCall gives you more oversight and makes it easy to manage all of your business operations from one place.

Plans

MightyCall offers three plans designed to meet the needs of businesses of all sizes. The Small Team plan starts at $15 per month per user and is for businesses with one to two employees. This plan includes extra charges for multimedia messages and does not include voice-to-text or call recording features. The Small Team plan also does not include the API and CRM integrations covered in the other plans.

The Business plan is for larger teams of three people or more and starts at $20 per month per user. This plan grants you access to all of MightyCall's features with no limits on multimedia messaging or the number of contacts you can store in your Contact Book.

The Enterprise plan offers the same features as the Business plan but is priced at a flat fee of $150 a month for as many users as you need to add.

Features

MightyCall has a variety of features that let you make and receive calls on the device of your choice so you can manage your business and your communications from virtually anywhere. The call forwarding feature is easy to set up and routes calls to any Windows, Mac, Android, or iOS device.

MightyCall provides a free app for Android and iOS devices that lets you make and receive calls from your business number, listen to voicemail and call recordings, and manage your business contacts. Give your business a professional look with custom greetings, hold music, an auto-receptionist, business hours call routing, and multi-level IVR. Caller ID and call screening features allow you to streamline your call management process.

MightyCall offers Webphones, softphones, and desk phones for making and receiving business calls. Webphones enable you to make and receive calls in your web browser using the MightyCall web panel. Softphones are computer programs that let you make and receive calls over the internet if you prefer not to use a browser.

MightyCall uses a visual call flow configuration that makes it simple to keep track of and edit your business’s network of phone numbers. The MightyCall dashboard lets you easily manage your business with performance reporting and statistics all in one place. Integrations with CRM systems give you more insight into customer relationships and employee performance as your data is shared between MightyCall and your CRM system.

Business Offerings

MightyCall is a virtual phone system small and medium-sized businesses can use for sales and support. Though it's not a unified communications solution, it provides a range of features to run your business efficiently.

MightyCall is great for businesses that don't currently have a dedicated business line. The service provides virtual local, toll-free, and vanity numbers for business communications. You can use a combination of local and toll-free numbers to appeal to different customers. Create a local number to appear closer to your customer base, or use a toll-free number to appear more national.

The Small Team plan is a great option for solopreneurs who need very basic features and know the amount of call time and texting they'll need to use every month. The Business plan is great for medium-sized teams that conduct texting campaigns or make and receive a large number of calls every month. The Enterprise plan is designed for teams of ten or more people and provides flexibility for businesses looking to scale in the future.

Customer Support

The MightyCall website features an extensive resources section with a blog, how-to guides, and case studies to help you get the most from the VoIP solution. Use these resources to learn about new ways to move your business forward and how to use virtual phone systems effectively.

MightyCall also has a searchable help center on its website with step-by-step guides on how to set up your system and troubleshoot common problems. There are links to YouTube videos that explain how to use many of the different product features. You can learn how to port your phone number to MightyCall, how to integrate MightyCall with your CRM system, and more.

If you need to speak with a customer support specialist, one can be reached by phone, email, or live chat. Support specialists are available by phone 8 AM - 8 PM EST Monday through Friday and the average live chat response time is ten minutes during normal business hours.