Editorial Score9.0Overview
Talkroute provides a virtual phone service that enables businesses to manage calls from any location without requiring new equipment. Its key features include multi-device connectivity, customizable call routing, and options for local and toll-free numbers. Tailored to meet the needs of startups, small to medium-sized businesses, and remote teams, Talkroute’s platform enables seamless call management from anywhere, enhancing collaboration and customer service.
Pros
- Customize every feature
- Trusted by 100K businesses
- Simple, intuitive interface
- Access voicemail from anywhere
- Easy-to-use video meetings
Cons
Ease of Use
Talkroute is designed with simplicity in mind, making it accessible for users with minimal technical knowledge. Its setup is straightforward, requiring no new hardware, as it connects with existing phones and devices. The web-based dashboard offers an intuitive interface, with clearly labeled options and a centralized view of all communication settings.
The mobile app provides on-the-go access for managing calls, voicemails, and texts. Features like drag-and-drop call routing and visual voicemail transcription are easy to navigate, even for those new to VoIP technology. Overall, Talkroute prioritizes user-friendliness, which is especially beneficial for small teams with limited IT resources.
Plans
Talkroute offers a variety of plans to cater to different business sizes and communication needs. Each plan provides a range of features, from essential call handling to advanced call management and messaging.
Service Plan | Monthly Cost | Features |
Basic Plan | $19/month | Toll-free/local numbers, basic call forwarding |
Plus Plan | $39/month | Adds advanced call routing and custom greetings |
Pro Plan | $59/month | Includes SMS messaging, call analytics, and more |
Enterprise Plan | Custom Pricing | Customizable solutions tailored to large teams |
***Accurate as of November 2024
These plans offer businesses the flexibility to choose a package that fits their budget and communication requirements, with scalable options available as the business grows. Discounts may be available for annual subscriptions, providing businesses with a cost-effective option for long-term usage.
Features
Core Features
Virtual Numbers: Choose from local or toll-free numbers for national reach.
Advanced Call Routing: Direct calls to the right department or individual, optimizing customer interactions.
Text Messaging (SMS): Enables businesses to communicate directly with customers via text.
Voicemail Transcriptions: Converts voicemails into text for easier management and prompt responses.
Additional Benefits
Customizable Greetings: Set professional greetings to enhance brand image.
Hold Music Options: Options for customized hold music improve the customer experience.
Call Logs and Reports: Access to detailed call analytics aids in performance monitoring.
Accessibility
Mobile App: Access Talkroute’s features on the go via iOS and Android apps.
Web-Based Dashboard: Centralized management of communication settings from any device.
Usability
User-Friendly Interface: Simple, intuitive design allows for easy onboarding and minimal learning curve.
Customizable Plans: Multiple plans designed to accommodate varying business needs.
Business Offerings
Talkroute focuses on businesses seeking a professional phone system with flexible options to enhance customer communication. It is particularly well-suited for:
- Remote Teams: Its device compatibility allows employees to handle calls and messages from any location, which is valuable for remote or hybrid work environments.
- Small to Medium-Sized Businesses (SMBs): Talkroute’s scalability and customization make it ideal for growing businesses looking for affordable solutions that can adapt to increasing call volumes.
- Startups: With no requirement for additional hardware, startups benefit from Talkroute’s low initial investment and ease of setup.
The platform’s ability to offer a seamless communication experience without geographical restrictions makes it a practical choice for businesses prioritizing flexibility and professionalism.
Customer Support
Talkroute provides responsive customer support through phone, email, and an online help center. Their support team is available by telephone or online chat from 9:00AM to 7:00PM, Monday through Friday, and from 10:00 AM to 5:00PM on Saturdays to assist with any technical issues or questions. Their email support is available 24/7. The Talkroute website also includes a help center with resources such as FAQs, setup guides, and troubleshooting tips, offering users convenient support options for their needs.
