Overview

Ooma Business VoIP solutions utilizes high-speed internet to deliver quality business phone services for businesses large and small. Their affordable service uses on-site hardware and cloud computing. Customized plans support any number of users making it the perfect option for small to medium sized businesses looking to scale as they grow.

Their most basic plan starts at $19.95 per user, per month and comes with must-have office communication features like virtual receptionist, extension dialing, voicemail, and call transfer. Additional standard features include call log, modes for business and after hours, ring groups, music on hold, and conference bridge.

For advanced solutions, their enterprise plan, Ooma Pro Plus, offers more complex communication features. The Pro Plus Plan includes all the standard features of lower tier plans. Plus, you’ll get upgrades like CRM integration, group video conferencing for up to 100 participants, hot desking, and more.

All plans come with mobile communications, so your team can stay in touch from any location. Ooma business VoIP solutions link to mobile iOS and Android smartphones so users can make and receive calls as though in the office. Mobile features include call forwarding, voicemail forwarding, multi-ring, and virtual extensions.

While Ooma excels in simplicity, it lacks advanced productivity tools and deep integrations found in its competitors. Entry-level plans lack some advanced features. That said, Ooma’s ease of use and transparent pricing make it a strong choice for businesses transitioning from landlines or seeking a straightforward phone system. Its straightforward administration and user interface make it ideal for companies seeking a hassle-free solution for voice and video communication.

Ease of Use

Ooma business plans offer easy set-up with do-it-yourself installation that takes minutes. Businesses who already have a phone number can easily port the existing number to Ooma Office free of charge. Setup also includes wireless phone extensions and the option to use select IP phones. In addition, their support staff is available around the clock to assist.

Plans

Ooma Office offers a user-friendly, contract-free VoIP phone system ideal for small businesses. It supports voice, messaging, and video communication with simple setup and intuitive management. Features include virtual receptionist, call queues, and analog/virtual fax. Ooma excels in usability and affordability, with plans starting at $19.95 per user.

Ooma Office has three service plans, so businesses can choose the best option to suit their needs and budget. Their most robust plan, Ooma Office Pro Plus, includes a range of features, including everything in Ooma Office Pro and Ooma Office Essentials.

Ooma Office Essentials

• $19.95 per user / per month
• 100+ features
• Unlimited calling in US, Canada, Mexico and Puerto Rico
• Virtual receptionist
• Mobile app

Ooma Office Pro

• $24.95 per user / per month
• Everything in Essentials
• Desktop app
• Text messaging (up to 250 per month)
• Videoconferencing (up to 25 participants)
• Call Recording

Ooma Pro Plus

• $29.95 per user / per month
• Everything in Pro
• CRM integration
• Text messaging (up to 1000 per month)
• Videoconferencing (up to 100 participants)
• Team chat
• Hot desking
• Call queuing

Features

Ooma Business VoIP solutions come with all the bells and whistles needed to run seamless communications for your business. Standard features include a virtual receptionist, extension dialing, conferencing, music-on-hold. Businesses can port current phone numbers for free or choose a new local or toll free number. Calling features include unlimited calling in the United States and Canada along with low international rates. In addition, customers receive caller-ID and 911 service.

Your team can access the Ooma phone system from a regular analog phone, an IP phone, and smartphones. You can also forward calls to ring multiple phones at once. In addition, you can link mobile devices to make and receive calls as though using the system in the office. Their mobile solutions operate with iOS and Android devices

Business Offerings

With Ooma Office, small businesses can access feature-rich business VoIP solutions at an affordable rate. Their business phone plan comes with important features to conduct business such as virtual receptionist, extension dialing, conferencing, and music-on-hold. In addition, their mobility features allow customers to make and receive calls as though using the system in the office.

Customer Support

Customers who need assistance can get in touch with Ooma conveniently via live chat or toll-free telephone at 866-574-1753. The Ooma website includes a blog, FAQs, and a searchable database of service information.

So, what do customers say about their experience with Ooma Office? Overall, the provider has received mixed reviews. Some customers complain about confusion trying to cancel their service and poor experiences dealing with service agents. That said, many enjoy the ease of use and straightforward pricing that comes with Ooma Business VoIP.